29 Sep

Coaching should always be client-centric

I was chatting with a business owner the other day and they commented that they were not too sure if their business goals would “fit” into the coaching model.
When you operate in the coaching world and you are continuously in the coaching mode it can be very easy to slip into a comfortable position and think that everyone around you absolutely, one hundred percent gets what coaching is all about.
When I heard this comment it was yet another reality check for me of how some people perceive coaching and how they believe it works. Here was a great opportunity to move out of coaching mode and shift into educator mode.
My response to this business owner was that it is not the responsibility of the business to fit into the coaching model. Firstly, because there isn’t just one coaching model. There are many techniques, tools and styles that can be used to coach businesses.
Secondly, and very importantly, it is the responsibility of the coach to identify which strategies would best suit that specific business’s needs at that particular time. The coaching would need to “fit” into the business.
A point that needs highlighting here, is that it’s not actually about the coach. It’s not what’s best for them or how they think your business should be operated. Coaching or the coach’s mindset should always be  client-centric, always putting the needs and goals of the client first.
Working with a coach can be hard work. The process will cause you to step outside of your comfort zone, challenge you and stretch your thinking in many ways, but the coaching process should always operate in a safe space and never force you to do something you don’t want to do. You are in charge of your own destiny, your own business and your own success. It is your choice, and your choice alone.
13 Apr

Let’s get back to business basics

To stand out and be seen in today’s business world, sometimes we can feel pressured to spend a lot of time, money and energy on marketing, brand awareness and trying to shout louder than all our competitors. We focus a lot of time on trying to paint a picture of being bigger or better than everyone else.  Don’t get me wrong, marketing and brand awareness initiatives are very beneficial and obviously a very important component of any business. However, it is not the only component of a business. Unfortunately, too many businesses fall into this trap and lose sight of this. They lose sight of the basics. When last did you look at the foundations of your business?
So what are the basics or the foundations of a business? Besides confirming what your business stands for, it’s purpose, mission and values, a huge component of your business’s foundations would be it’s people. This is not just the team in your business, but it includes you the business owner/operator as well.
 When last did you buy into a fabulous offer to be terribly disappointed at the end result? This all comes down to the team and business owner of that specific business. They are the ones who need to ensure that the business is delivering on the promises, which have been made in the latest marketing campaign. Sadly, there are too many occasions where there is a gap between the promises businesses make and the outcomes that the customers receive.
So here are a few questions you can ask yourself before you spend hundreds of man-hours promoting your business.
1) Are you and your team trained correctly? This might be a simple question, but actually if you had to answer honestly, would you be ticking off all the boxes and deeming all players 100% competent?
If the answer is no then what would be required to get your team or yourself up to speed? Have you built that timeline into your marketing strategy?
2) Are you and your team aware of the importance of customer service? Does excellent customer service feature as one of your core business values? If everyone is aware of good customer service, are you seeing evidence of this taking place in your business?
It’s all good to have the knowledge, but is there evidence of good service practises, and are they part of the business culture?
3) Lastly and probably the most important question of all. Are you and your team motivated enough to continuously deliver on the business promise? People can be 100% competent to carry out the job, but do they have the will and motivation?
Be the business who sets itself up for success. Be the business who under-promises and over-delivers. If you really want to stand out and be seen above the crowd, invest the time and energy into building the basics. Build a strong team that can deliver. That is how you get noticed, that is what makes you different.
22 Dec

Postive mindsets are key to goal achievement

One of the most common reasons why some people don’t succeed in achieving their goals is that deep down inside they are telling themselves “I can’t do it”. People can be their own worst enemies and sabotage a perfectly good and achievable goal by telling themselves they cannot do it.

So much energy is wasted on coming up with the most creative reasons for not achieving. “I’m not clever enough. I’m not good enough,  I’m not fit enough, young enough, experienced enough, rich enough.”  The list goes on.

I hear this type of negative talk often. People believe that if they justify why they cannot achieve something then its okay to not work towards a goal. All that the negative speak and excuses do is set you up to fail, or make it very difficult to succeed. Why do people put themselves through this type of stress? Is it to have the last word, “I told you so” after you failed or is it to stay in their comfort zone?

A postive, motivated and enthusiastic mindset is one of the essential traits to have in order to achieving our goals. The will to succeed. The journey that takes place between establishing a goal in the beginning to actually achieving it at the end can be very long, lonely, frustrating and bumpy with many obstacles, road blocks and distractions.

Here are some tips on how to successfully achieve your goals:

  1. Ensure that the goal you set out to achieve is your own goal and that you are clear on the purpose of why you are achieving this goal.
  2. Be realistic about your goal deadlines and understand that there will be many lows in your journey before the highs of success kick in. Yes, be realistic.
  3.  Positive affirmations can be labelled as being “fluffy” at times, however, what affirmations do for you is that they focus you and gently force you to think positively about your goals and what it takes to achieve them, even if you are not feeling very motivated. By implementing this practise on a daily basis you build a positive routine into your day. Take 10 minutes a day to implement this essential habit. You will thank me.
  4. Surround yourself with supporters. You may be the most positive individual that you know, but it helps to have people around you who believe in you and who can support you when you need it. They could be family, friends, colleagues, a club or networking group. Surround yourself with like-minded individuals to make the journey easier.
  5. Hire a coach. This could be a sports coach, life coach or business coach. Partner with someone who will hold you accountable, keep you on the straight and narrow, remind you of why you want to achieve the goal and challenge you.

Just think if your energy was channeled towards achieving the goal instead of thinking up excuses of why you can’t do something, how much would you actually accomplish?

Need assistance? Contact Nicole at nicole@tikumu.co.nz for professional coaching.

04 Feb

What should you look for in a job?

Is your physical working environment the main reason for wanting to shift jobs or is it the general conduct and behaviour within the office which makes you believe the grass is greener in the competitor’s camp? Could it be that you feel under-skilled and completely overwhelmed or do your values clash with your direct boss or the company in general? These are common reasons for wanting to change jobs and careers, however they are not the only reasons.

The reasons for why we work are plentiful and most people will provide their own answers on why the do the jobs they do. Some people work to live and others live to work. One thing that is very clear is that most of us spend the vast majority of our time working. Therefore, how can we ensure that the time that we spend working is going to benefit us, not just financially, but also stimulate us mentally, inspire us to do better and motivate us so we actually enjoy our jobs?

What should you be looking for in a job? Well, this is where the final two levels of Gregory Bateson’s Logical level of Change model comes into play. Level 5 is the identity level.

Some questions you need to ask yourself from this level are as follows;

  1.  Who am I in my current role? Does my current position offer me the opportunity to have a strong self image?
  2. What is my sense of self or self-image when I am in my current role?
  3. If I feel that my self-image could be improved, could it be strengthened within the current position?

The final level is the purpose level. This level is all about how you as an individual connect with something bigger than yourself. Ask yourself the following questions:

  1. How well do I relate, identify and connect with the company’s vision, mission and values? Has the company vision become part of my own work vision?
  2. Do I support the company’s objectives? Do I actively work towards achieving the company goals and believe whole heartedly in their purpose?

If you are not able to connect with the purpose and vision of a business, then finding your internal mojo to be “present” and active within the workplace will become challenging.

So when looking for a new job, utilise the change model as a tool to guide you through your search. Ensure that you are completely aware of what you are walking into before you move to the greener pastures.

30 Jul

Have you got your filters on?

Everyday we are bombarded with bigger, better and cooler ways of doing stuff and achieving our goals. Better ways to run, meditate, cook or market our businesses to become gazillionnaires. Everyone’s solution is quicker, faster, healthier, more cost effective and more time efficient than everybody else’s solution.

There are great advantages to having all of this incredible life and business-altering information at your finger tips, but it also has its disadvantages.

It can become completely overwhelming! With so much information so readily available it is like being a kid in a candy store, you cannot decide as there is just so much on offer.  What often happens is we either stuff as much candy into our mouths as possible, afraid to miss out and end up with an awful stomach ache. Or we choose a lollie, but secretly doubt our choice and end up always wondering what the other lollies would have tasted like. We end up disappointed.

So before you start running around in square circles, landing up with a stomach ache and finding yourself exhausted, try thinking about why you are doing what you are doing.

Instead of looking at solutions first, think about your personal and business objectives first. Why am I doing what I am doing?

By defining who you are, what’s important to you and how you want to be seen in the world, will provide you with an incredibly strong foundation. So, when the multitude of solutions start flying at you, you can confidently decide which ones will add value to your pre-determined life or business goals and which ones are just smoke and mirrors.

By firstly defining your purpose, values and objectives, you put yourself in the driver’s seat. You take back the control of your journey.

And that is how you turn your filters on.