“What is your biggest fear as a business owner?” This was a question posed in a survey I completed last week from a business owner starting out on their own.Every now and again having to put on the...

“How can I manage my time, my stress levels and my constant feeling of being overwhelmed? How can I lead a diverse group of people?’These were topics I discussed in my last blog post, Let’s Talk...

“How can I be a good leader?” – This was one of the questions I was asked at a talk I gave to a group of young up-and-coming leaders last evening.Over the years I have learnt through my own...

This is a topic of conversation I have with many business owners and I’m sure I will continue to have this conversation with many more into the future.How we see ourselves and how we think can play...

A sense of belonging is a deep intrinsic need within all of us. As human beings we cannot permanently operate solo or if we do, eventually we can find it isolating, lonely or demotivating. We...

What is your customer retention strategy?That’s the plan you have in place to retain your customers.That’s the plan you have in place which delivers on the promises you made when you acquired them...

My first tertiary qualification was achieved at the Cape Technikon Hotel School in Cape Town. I spent three years learning about how to run hotels and restaurant operations. I loved my time there,...

Picture it. A cafe in Auckland CBD. Two business owners sitting at a table having a coffee and a discussion.Jack: “Thank you so much for meeting me today, Simon. I know you are a busy man, so I...