Sorry to disappoint you, but there is no big secret to being motivated. There is no magical formula, expensive pill or exotic herbs you can take. Yes, you might attend a motivational talk or read a...

Malcolm Gladwell, in his book Blink, says that “we learn by example and by direct experience because there are real limits to the adequacy of verbal instructions”.To illustrate this point I would...

What is the difference between mediocre customer service and great customer service?This question has been asked and discussed ad nauseum over the years and when broaching the subject of customer...

They say that human beings are creatures of habit. Whether we are content or dissatisfied with our current situation, we generally stick with the status quo. It takes a huge amount of effort,...

I am sure you have heard the saying “If you want something done properly you have to do it yourself”. Have you noticed people’s reactions to this saying? Most of them smile, nod, agree whole...

Within the first 21 days of starting in your business, how vulnerable are new appointees? Can you, with absolute certainty confirm that these newbies are receiving a genuine warm welcome from your...

Why is it that when you hear the word “work” your reaction is either “oh crap, I have to work” or “Yay, off to work I go!” ?Why is there such a disparity?Is it perhaps that there is a negative...

One of the biggest goals within any business is to increase customer acquisition and retention. Right? Right. You just need to walk out your front door or simply open your eyes and you are...