Succession planning has been a hot topic of late with a number of business owners. People who’ve put a considerable amount of time, energy and resources into their business, not wanting to sell it...

What is your customer retention strategy?That’s the plan you have in place to retain your customers.That’s the plan you have in place which delivers on the promises you made when you acquired them...

One of the nicest advantages of having your own business is the ability to hire a team of dynamic people to help drive the business vision. To work alongside you to achieve your original purpose of...

The other day a friend mentioned that his business had brought in a training company to conduct some personal development programs with their staff. He commented that he was a little bit...

“I would like you to coach some of my team members, but I don’t want anyone to know”. Wow, was my first reaction when I heard this from a manager last week. Besides my initial surprise this...

An interesting question came up the other day. “By investing in coaching for your team members, how do you measure your return on investment? “ This is a really good question and it depends on the...

To stand out and be seen in today’s business world, sometimes we can feel pressured to spend a lot of time, money and energy on marketing, brand awareness and trying to shout louder than all our...

For most employees, a promotion would be seen as a fantastic achievement and opportunity.However for some, the thought of been promoted is equivalent to their worst nightmare coming true. And often...