A friend of mine who works from home, tells me that she always makes sure to wear shoes when walking into her home office. Her wearing shoes, or how she was presented wouldn’t make a differenc...

Do we ever stop learning? Most people would agree that no, we don’t. So if we believe that we should be continuously learning, should we not always be open to opportunities for ...

Over the past few months I have been doing  extensive research on Emotional Intelligence. I find the subject matter fascinating and rich with so many lessons which, if you follow them, wi...

Everyday we are bombarded with bigger, better and cooler ways of doing stuff and achieving our goals. Better ways to run, meditate, cook or market our businesses to become gazillionnaires. Everyone...

Malcolm Gladwell, in his book Blink, says that “we learn by example and by direct experience because there are real limits to the adequacy of verbal instructions”. To illustrate this poin...

What is the difference between mediocre customer service and great customer service? This question has been asked and discussed ad nauseum over the years and when broaching the subject of cust...

I am sure you have heard the saying “If you want something done properly you have to do it yourself”. Have you noticed people’s reactions to this saying? Most of them smile, nod, agree whole h...

Within the first 21 days of starting in your business, how vulnerable are new appointees? Can you, with absolute certainty confirm that these newbies are receiving a genuine warm welcome from your ...