“I get quite anxious when a certain employee arrives at work in the morning, as I never know what to expect. A happy, motivated team member or a grumpy individual who the customers will complain...

Peter Drucker famously said that what gets measured, gets managed. I often hear this when working with different business owners and leaders, which on one hand is excellent as we need to be able to...

When I ask business owners “What is your competitive advantage?” they are very quick to provide a long list including their pricing structure, advanced technology or the quality of their raw...

To stand out and be seen in today’s business world, sometimes we can feel pressured to spend a lot of time, money and energy on marketing, brand awareness and trying to shout louder than all our...

The other day I was sitting in a cafe, enjoying a cup of tea and finishing off some work. And watching the staff at work. Well, not quite.The female server had decided it would be a good idea to...

Imagine your business had been given a once-in-a-lifetime opportunity to launch a new product/service, which if successfully carried out, would result in huge growth for your brand and cause a...